Moto G6 is Motorola’s 2018 low-end device fueled by a Snapdragon 450 processor. The phone originally shipped with Android Oreo and was due to get to taste the Pie. Among the US carriers, Verizon was first to roll out Android Pie (PDS29.118-14) to Moto G6 variants.

But Android Pie hasn’t had a good start on Moto G6 devices. For over months now, Moto G6 users have been reporting the device has become slower, lags, gets unresponsive, and very often freezes randomly for some seconds, irrespective of the app in use. And all this started after installing Pie.

Take a look at how some of the complainants word the issue at the company’s official help forum:

One of the complainants even shared a video clip showcasing the glitch on their Moto G6 device.

I consider the phone barely usable right now – even looking up weather is a test of patience. It can’t be lenovo just lets it go like this – fix or push a rollback update! Will not buy Motorola again.

Some users suggest disabling Moto apps (as they can’t be uninstalled completely) as a temporary workaround as it reduces the lag/freeze problem. Others say, replacing Moto launcher with Nova launcher appears to reduce the frequency of lags or device unresponsiveness.

Even factory resetting or using the phone in safe mode doesn’t help as the problem continues to persist. It’s worth mentioning, while majority of complaints are from Moto G6 users, some Moto G6 Play users also report of encountering the same behavior after installing Pie.

Coming to what Motorola has said and done so far, one of the MotoAgents (at the official community) has been actively addressing all user complaints since they began pouring back in April.

By May-end, the MotoAgent informed the complainants the team is working on it, and asked the affected users to share IMEI details and bug reports for better diagnosis.

The same MotoAgent also told users that the devs haven’t been able to find any lags, and that’s the reason why they’re asking users for bug reports, so that the team can investigate the root cause of the problem. However, after keeping silent for a while, as of today the concerned MotoAgent said:

It appears the devs have caught hold of root cause and may be offering a fix for the same in the future update. However, there’s no ETA for the update that’ll fix the problem. Here’s hoping the promised update arrives soon. Rest assured, we are keeping a tab & will let you know as and when that happens.

Also, for some users–if you are just having lags on the Phone dialer—request you perform clear cache/data on the Phone app and make sure the app is updated to the latest version available on the Play Store to see if it helps as few users reported it working.

NOTE: For more Motorola-related bugs/issues, news and updates interested readers may head here.

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