New updates are being added at the bottom of this story…….
Original story (published on November 22, 2021) follows:
While there are a plethora of streaming services in the world, one of the best media streaming services that offer their own devices is Roku. In the last few years, many who wanted to ditch traditional cable TV made switched to Roku.
Last year, the company surpassed the 100 million users mark. While the service has several channels available, NBC being one of the most-watched channels on the platform.
NBC Roku app low volume
With that being said, NBC Roku app users say that the volume is pretty low compared to other channels. Users say they tried watching the same show on other streaming services like Peacock and the volume is fine, while others disagree.
This has really frustrated those affected by the bug since some of them cannot hear the audio clearly while others say that it gets too loud when they switch to other channels since they have to increase the volume drastically.
Restarting and resetting devices do not seem to work either. Moreover, the issue seems to be affecting multiple Roku devices with some saying the audio not in sync for them.
While NBC or Roku yet to acknowledge the issue, users can try using the Volume Levelling option on their devices to see if it fixes the issue.
YouTube TV Freezing after Roku OS update
Apart from the aforementioned issue, Roku users are complaining that the YouTube TV is freezing for them after the latest Roku OS update. Generic resolutions such as restarting and resetting do not seem to work either.
Fortunately, it seems like TeamYouTube is already aware of the issue and said it is currently being investigated. However, there is no ETA on when it will be fixed.
As always, we will make sure to keep an eye on the low volume and YouTube TV app issue and update this article when Roku and YouTube release an update to fix the issues.
Update 1 (November 25)
IST 12:18 pm: Roku has confirmed issues with Roku OS 10.5. Roku further adds that they will be fixing the freezing issues arising from said latest update.
Update 2 (December 06)
IST 1:32 pm: A Roku employee has since come out to note that YouTube has fixed the freezing issue from their end.
Update 3 (February 14)
05:41 pm (IST): Some users are reporting (1, 2) that they are still having audio issues with NBC on Roku, especially during Super Bowl. Unfortunately, Roku has not yet acknowledged the problem.
Here are some reports for reference:
Note: We have more such stories in our dedicated Roku Section so be sure to follow them as well.
Featured image source: Roku Channel Store
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