Users of the Google Nest Learning Thermostat Gen 3 are facing some issues with their devices.
According to multiple reports, some Google Nest Learning Thermostat Gen 3 are unable to find any Wi-Fi network, while others appear offline in the Home and Nest apps.
Google Nest Learning Thermostat Gen 3 can’t find Wi-Fi networks, but you can try a workaround
The reported issues are related to the connectivity of the thermostats. But, it comes in different ways between different users.
For example, in some cases, the Google Nest Learning Thermostat Gen 3 cannot find any Wi-Fi network in the user’s home.
This issue reportedly arises suddenly, and is not solved even with a factory reset. However, if you have dual-band routers (2.4GHz / 5GHz) at home, you can try the following workaround:
Any suggestions? Source
But, there is no workaround for users whose router only supports the 2.4GHz band.
Google Nest Thermostat Gen 3 shown offline on Nest and Home apps, some workarounds
In addition to the above, the Google Nest Learning Thermostat Gen 3 is reportedly shown as offline in the Home and Nest apps.
In this case, the devices connect to the Wi-Fi network without issues. But, Home and Nest app says that the Nest thermostats are ‘off-line’. So, the user cannot control or configure the devices as before.
For this case, there are two potential workarounds that could help you solve the issue. The first is to create a new Home in the Nest app and add all the Thermostats already connected to the original Home.
I tried all of the online suggested “fixes”
I tried switching the location (moved the upstairs unit down and the downstairs unit up) still no connection to the app.
Any other suggestions? Source
Suddenly out of the blue the Google home app is no longer able to control my two Nest thermostats. The app says that both thermostats are “offline” when I walk up to the thermostat and go into the settings, everything looks normal. Both thermostats are connected to the Wi-Fi and report a strong signal. I’ve already tried restarting my router and restarting both thermostats. Can anyone tell me how to fix this? Source
For the second workaround, it is recommended the following procedure:
At the moment, there is no official statement from Google on this matter. If there is any new related development, we will update this article. So, stay tuned with us.
Featured Image: Google
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