New updates are being added at the bottom of this story…….
Original story (published on February 10, 2020) follows:
Netflix launched Dolby Atmos in the summer of 2017, but support on the Apple 4K TV app arrived in September 2018. This feature came as part of the update to tvOS 12.
But even with support for Dolby Atmos in the Netflix app, you still need an Atmos-capable AV receiver or soundbar with surround speakers to enjoy the best Dolby Atmos sound while watching Atmos content on Apple TV 4K.
All three statements above (including the screenshot) were made within days of each other back in mid-October 2019. Following up on the thread made in AVForums, we have cases from as recent as today citing the same issues with the Netflix app on Apple TV 4K units.
What this essentially means is that no fix has been pushed forward yet. Even more interesting is the conversation shared between an affected Netflix subscriber and Netflix support, where she suggests the issue is likely due to your soundbar or AV receiver.
So, according to Netflix support, the issue is likely stemming from your audio device’s inability to handle Netflix Dolby Atmos audio. This is strange considering that streaming Atmos content from other sources isn’t affected at all, which seems to imply that this is a Netflix issue.
When asked whether a future software update could be pushed to address this issue, Netflix’s support could not guarantee anything.
As it stands, it seems no one is willing to take the blame, but with fresh reports continuing to show up, maybe someone will, eventually. We will let you know as and when we get news.
Update 1 (January 04)
01:32 pm (IST): Several users are now reporting Netlflix Dolby Atmos streaming issues with Apple TV 4K 2021 models. It seems that the issue still persists with the new Apple TV models.
The affected users took to the Apple community forum to raise their complaints, however, Apple has not yet acknowledged this issue.
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