New updates are being added at the bottom of this story…….
Original story (published on December 12, 2022) follows:
Jenna Ortega’s insane dancing moves on Wednesday have been trending all over the internet lately. The series is the latest Netflix success that has outperformed expectations.
However, some Roku TV users are unable to access Netflix.
Netflix crashing on Roku TV
According to reports, Netflix for Roku TV users has been crashing or not loading at all (1,2,3,4,5,6,7).
The affected Roku TV users allege that they can’t get past the splash screen while trying to access Netflix. It times out and displays an error with the code ‘tvq-st-106’.
Some say that they were able to access Netflix after testing the internet connection. However, this issue came back with the download speed being too slow error ‘nv-2-5’.
This is strange because other applications on Roku TV work perfectly and users have steady internet speed. Furthermore, Netflix works well on other platforms such as smartphones and laptops.
Troubleshooting methods like restarting the TV, and uninstalling and reinstalling the Netflix app didn’t seem to work either.
Some users even contacted Netflix support, who advised them to contact their internet service provider. However, they found no issues with their internet connection or speed.
Potential workaround
Among the reports, there is also a possible workaround that can mitigate the issue. It involves connecting your Roku TV to a Mobile Hotspot:
While the aforementioned workaround resolves the issue, Roku still has to provide affected users with a proper fix.
Hopefully, Roku and Netflix will investigate the problem and provide users with a permanent solution shortly.
That being said, stay tuned to PiunikaWeb to know if and when there are any further developments regarding the issue.
Update 1 (January 23, 2023)
10:40 am (IST): Some users are still reporting (1, 2, 3, 4, 5) crashing issues with Netflix on Roku devices. This suggests that the problem hasn’t been addressed yet.
Meanwhile, a Roku employee has told those affected that this is an issue with Netflix and not Roku.
Note: We have more such stories in our dedicated Smart TV section so be sure to follow them as well.
Featured image source: Roku
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