New updates are being added at the bottom of this story…….
Original story (published on November 02, 2021) follows:
The LG C1 lineup is one of the most popular TV product lineups by the South Korean electronic giant. All TVs in the series feature an OLED screen with 4K resolution and several screen sizes starting at 48 inches.
The lineup was introduced in 2021 with the display frequency cranking up to 120Hz paired with 40W speakers. It is on par with the GX series in terms of performance.
Having said that, those living in Europe often pair it with the Sky Q box provided by the television provider Sky. The service had garnered more than 3.6 million customers by the end of 2018, which is quite an impressive feat.
However, some LG C1 TV owners are now reporting that they are experiencing issues with UHD when using a Sky Q box. They say that Sky Q keeps flashing or gives them an error message stating that the “input on the TV doesn’t support Ultra HD.”
LG C1 owners say they have tried turning the TV and Sky Q box on and off, using a combination of different cables and sports but nothing seems to fix the issue.
Some are also saying that the issue is affecting the recent batch of LG C1 TVs. Fortunately, LG UK Customer Care has acknowledged the LG C1 Sky Q UHD issue and said that it will be fixed in an update that will be available on November 17.
Update 1 (November 19)
05:29 pm (IST): LG support confirmed that a new update is being seeded in batches to address the Sky Q UHD issue on OLED C1s.
Note: We have more such stories in our dedicated LG Section so be sure to follow them as well.
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