New updates are being added at the bottom of this story…….
Original story (published on July 5, 2022) follows:
Manufactured by NVIDIA, the Shield TV is a digital media player that runs on Android. That said, the company recently released the Shield Experience 9.1 update for all Shield and Shield Pro owners adding tons of new features.
However, the software is far from perfect with issues like GameStream/Moonlight lagging or stuttering and third hotfix update breaking HDMI CEC troubling many.
Adding to the trouble, NVIDIA Shield TV owners are now facing a CEC glitch that is preventing them from using the remote to control the TV.
It looks like the problem started after the Experience 9.1 update. Some tried common troubleshooting solutions like resetting the device settings and restarting the Shield TV but to no avail.
Thankfully, NVIDIA Staff commented on the problem and shared a workaround that might help you fix the Shield TV CEC glitch after the Experience 9.1 update.
It requires users to enable Developer Options by heading over to Settings > Properties > About and tapping the Build number 7 times. Then under the HDMI section, disable the “CEC: Ignore active sources during One Touch Play” option.
We hope the aforementioned workaround helped you fix the CEC glitch and make the remote work again.
Update 1 (July 8)
06:10 pm (IST): Here’s a workaround for those who aren’t able to turn on their devices via remote.
Update 2 (July 12)
05:54 pm (IST): Nvidia support has confirmed that they are working to resolve the Shield TV CEC glitch. However, they will require some information from users in order to investigate the issue.
Update 3 (August 19)
07:13 pm (IST): Nvidia Shield TV CEC glitch has allegedly been fixed for the most part after the Experience 9.1+ beta update.
Note: We have more such stories in our dedicated NVIDIA section so be sure to follow them as well.
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