New updates are being added at the bottom of this story…….
Original story (published on July 10, 2021) follows:
Several Oculus Quest 2 users have reported that they’re unable to download or install any apps or games for some time now.
Judging by reports, the issue seems to have materialized over 17 hours ago and has still not been resolved at the time of this article’s writing.
Trying to download anything from the Oculus Quest Store results in an infinite spinning wheel and the purchased/downloaded item never really makes it to the library.
Users have already tried basic workarounds like turning the Oculus Quest off and back on but the issue only persists.
Some Redditors were able to pinpoint the culprit behind the bug that prevents the installation of apps on the Oculus Quest 2 though.
Turns out it was a recent firmware update that was released at around the same time reports begun to pour in.
But app download and installation isn’t the only problem users are facing as some have even complained that all their installed apps have gone missing following the update.
A few have also reported that they can’t use Air Link at all due to which they’re unable to play anything they have on a PC.
Thankfully, Oculus on Twitter has already acknowledged the issues saying that they’re aware of them.
The VR headset company also said that the problem is temporary and will likely disappear on its own, but that they are working towards resolving it anyway.
Update 1 (December 16)
01:55 pm (IST): Months later, it appears that a similar issue has once again popped up as many users can’t complete purchases, download games, or access the site. Luckily, Oculus support confirmed they’re already working to resolve the problems.
Update 2 (December 23)
06:26 pm (IST): Oculus support has confirmed that the issue where users are unable to install or download the game from the store has now been resolved.
Update 3 (December 25)
12:33 pm (IST): Oculus support has shared some steps to perform for those who’re having trouble installing an app. Check them out below:
Update 4 (December 27)
10:23 am (IST): Oculus Support has now been noted asking affected Oculus Quest 2 users facing issues with downloading and installing apps to reach out to them.
Update 5 (December 28)
05:14 pm (IST): One individual claims they’re able to work around the problem by clearing more storage on their unit (more than the app needs).
Update 6 (February 26)
06:20 pm (IST): Oculus Studios on Reddit said that the issue where Quest 2 game download keeps resetting is a known bug and asked users not to reset their devices.
Moreover, they are investigating the issue. Here’s the complete statement:
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